Shipping & Returns Policy

 

Shipping Policy

We ship with Packline and Correos Express.

 

Processing Time
Orders are processed within 1–2 business days.

 

Delivery Time
Estimated delivery within up to 5 business days from dispatch.
In many cases, orders arrive sooner.

 

Shipping Rates
Home delivery:
• Orders under 199€ – 7€
• Orders over 199€ – Free shipping

 

Tracking
Once your order is shipped, you will receive a tracking number via email or SMS.

 

Delivery Delays
Ricapooni is not responsible for delays caused by the courier or unforeseen circumstances, but we will always do our best to assist.

 

Returns & Exchanges Policy

We want you to love your piece.

If for any reason you are not fully satisfied, you may request a return or exchange within 14 days of receiving your order.

 

Conditions

  • Items must be unused, unworn, and in their original packaging.
  • Jewelry must be returned in the condition it was received.
  • For hygiene reasons, earrings cannot be returned unless defective.

 

 

How to Request a Return or Exchange

Please contact us at:
ricapooni@gmail.com

 

Include:
• Order number
• Item(s) you wish to return or exchange
• Reason for return

 

Return Shipping

  • Return shipping costs are the responsibility of the customer, unless the item is defective or incorrect.
  • Original shipping fees are non-refundable.

 

Refunds

Once the returned item is received and inspected, refunds will be issued to the original payment method within 7 business days.

 

Damaged or Incorrect Items

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with photos of the item and packaging.

We will arrange a replacement or refund.

 

Final Note

Ricapooni reserves the right to refuse returns that do not meet the above conditions

 

FAQ – Frequently Asked Questions

How long does shipping take?
Orders are processed within 1–2 business days and delivered within up to 5 business days. In many cases, orders arrive sooner.

 

How much does shipping cost?
Home delivery costs 7€ for orders under 199€.
Orders over 199€ receive free shipping.

 

Do you ship internationally?
At this stage, we ship within selected regions. For international shipping requests, please contact us at ricapooni@gmail.com.

 

Can I return or exchange an item?
Yes. Returns or exchanges can be requested within 14 days of receiving your order, provided items are unused and in original packaging.
For hygiene reasons, earrings cannot be returned unless defective.

 

What if my item arrives damaged or incorrect?
Please contact us within 48 hours of delivery with photos, and we will arrange a replacement or refund.

 

Are your pieces hypoallergenic?
Our jewelry is carefully selected and made with high-quality materials. If you have specific sensitivities, feel free to contact us before purchasing.

 

How should I care for my jewelry?
We recommend avoiding contact with water, perfume, and chemicals. Store your pieces in a dry place to preserve their beauty.

 

How can I contact you?
You can reach us anytime at:
ricapooni@gmail.com